{"product_id":"versandschutz","title":"Shipping Protection","description":"\u003cp class=\"p3\"\u003eAdd extra protection to your order.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eWith RIZE Shipping Protection, you receive a one-time additional shipping service for your order, particularly in cases where a parcel is returned due to incorrect address information or when you request a size exchange.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eIf a shipment is lost, an item arrives damaged, defective, or incorrect, your statutory consumer rights apply regardless of whether you purchased Shipping Protection.\u003c\/p\u003e\n\u003ch2\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eWhat additional services are covered?\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003e1. Return due to an incorrect or incomplete delivery address\u003c\/b\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp class=\"p3\"\u003eIf your order cannot be delivered because the delivery address provided by you was incorrect or incomplete and the parcel is therefore returned by the carrier to RIZE or our shipping partner, we will resend your order once under Shipping Protection.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eYou will not be charged any additional standard shipping costs for this reshipment within the original destination country.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eThe shipment tracking or other suitable information must show that the original shipment could not be successfully delivered and is being, or has been, returned to the sender or shipping partner.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eSimply requesting a different delivery address after the order has already been shipped does not, by itself, constitute a covered case.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eIf you request that the replacement or returned shipment be sent to a different country, Shipping Protection only covers the amount that would have been charged for standard reshipping to the original destination country. Any additional shipping costs, customs duties, import charges, taxes, or other additional costs may be charged to the customer.\u003c\/p\u003e\n\u003ch3\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003e2. Reshipping for a size exchange\u003c\/b\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp class=\"p3\"\u003eIf an item is exchanged for another available size in accordance with our applicable return and exchange conditions, Shipping Protection covers the standard shipping costs for sending the replacement item to you once.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eThe cost of returning the original item to RIZE is not covered by Shipping Protection and remains subject to our applicable return and exchange conditions.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eThe returned item must meet the requirements for an exchange, and the requested replacement size must be available.\u003c\/p\u003e\n\u003ch2\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eLost shipments\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"p3\"\u003eIf an order is lost during transit, your statutory rights remain fully applicable and are not dependent on the purchase of Shipping Protection.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eA shipment is not considered lost solely because delivery is delayed or because tracking information has temporarily stopped updating.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eBefore a replacement is issued, it may be necessary to review the shipment status or initiate an investigation with the shipping carrier.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eIf the carrier marks a shipment as delivered, we may review the available proof of delivery and ask you to check possible safe places, household members, neighbours, or other relevant delivery locations before the case is resolved.\u003c\/p\u003e\n\u003ch2\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eDamaged or incorrect deliveries\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"p3\"\u003eIf an item is already damaged, defective, or incorrect at the time of delivery, your statutory rights regarding defective goods apply independently of Shipping Protection.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eExamples may include:\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e– holes or tears that were already present upon delivery\u003cbr\u003e– defective, damaged, or incomplete prints\u003cbr\u003e– visible material or manufacturing defects\u003cbr\u003e– delivery of the wrong product\u003cbr\u003e– delivery of the wrong size or variant\u003cbr\u003e– other damage already present when the item was received\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eFor the purpose of reviewing a claim, we may request reasonable supporting evidence, including photographs of the item, the affected area, the packaging, and, where relevant, the shipping label.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eDamage that occurs after delivery as a result of use, wear, washing, staining, improper handling, modification, or other external causes is not considered damage that was present upon delivery.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eNormal signs of wear, subsequently caused stains or soiling, and damage caused by the customer are not covered by the additional services provided under Shipping Protection.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eYour statutory rights remain unaffected.\u003c\/p\u003e\n\u003ch2\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eReview of a Shipping Protection claim\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"p3\"\u003eTo use an additional service provided under Shipping Protection, the customer must provide the information reasonably required to assess the case and, where requested, suitable supporting evidence.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eDepending on the individual case, this may include:\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e– photos or videos of the item\u003cbr\u003e– photographs of the shipping packaging\u003cbr\u003e– the shipping label\u003cbr\u003e– tracking information\u003cbr\u003e– details regarding the delivery process\u003cbr\u003e– other information reasonably required to assess the specific case\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eAn additional service under Shipping Protection may be provided where the available information reasonably demonstrates that the requirements of the relevant covered case described in these terms have been met.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eAny statutory rights existing independently of Shipping Protection are neither excluded nor restricted by this review.\u003c\/p\u003e\n\u003ch2\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eWhat is not additionally covered by Shipping Protection?\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"p3\"\u003eShipping Protection does not additionally cover, in particular:\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e– simply not liking the product or changing your mind\u003cbr\u003e– standard returns or withdrawals\u003cbr\u003e– the customer’s return shipping costs unless expressly agreed otherwise\u003cbr\u003e– damage occurring after delivery\u003cbr\u003e– normal signs of wear\u003cbr\u003e– stains or soiling caused after delivery\u003cbr\u003e– damage caused by washing or wearing the item\u003cbr\u003e– damage caused by improper handling\u003cbr\u003e– intentionally caused damage\u003cbr\u003e– delivery delays alone\u003cbr\u003e– a request to change an order that has already been shipped\u003cbr\u003e– additional costs resulting from a customer-requested change of destination country beyond the coverage described above\u003cbr\u003e– repeated additional replacement or reshipping services for the same order\u003c\/p\u003e\n\u003ch2\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eOne-time additional service\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"p3\"\u003eThe additional services provided under Shipping Protection may be used once per order in total.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eFor example, if a reshipment has already been provided because of an incorrect address or if Shipping Protection has already covered the outbound shipping costs for a size exchange, the additional Shipping Protection service for that order is considered fulfilled.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eThis does not restrict any statutory rights, including rights relating to lost shipments, defective goods, or incorrect deliveries.\u003c\/p\u003e\n\u003ch2\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eReturns, withdrawal and exchanges\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"p3\"\u003ePurchasing Shipping Protection does not change the return, withdrawal, or exchange conditions applicable to the ordered goods.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eIn particular, Shipping Protection does not mean that the customer’s return shipping costs are automatically covered by RIZE.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eIf a customer simply wishes to return an item because they no longer want it or do not like it, the standard withdrawal and return conditions apply.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eFor all matters not expressly governed by these Shipping Protection terms, our Terms and Conditions, Withdrawal Policy, Return and Refund Policy, and Shipping Policy apply in addition.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eMandatory statutory consumer rights remain unaffected at all times.\u003c\/p\u003e\n\u003ch2\u003e\u003cspan class=\"s1\"\u003e\u003cb\u003eWithdrawal from Shipping Protection\u003c\/b\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"p3\"\u003eThe statutory right of withdrawal and the applicable withdrawal information also apply to Shipping Protection.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003eAny exclusion or expiry of a statutory right of withdrawal applies only where all relevant legal requirements for such exclusion or expiry have been fulfilled.\u003c\/p\u003e","brand":"RIZE","offers":[{"title":"Default","offer_id":65829769445725,"sku":"SHIP-PROTECT-01","price":2.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0536\/3037\/files\/507429C2-CC17-41C5-B1E2-5A6E721C9764.jpg?v=1788781004","url":"https:\/\/rizeclo.com\/en\/products\/shipping-protection","provider":"RIZE","version":"1.0","type":"link"}